Spinobon Privacy Policy
How we collect, use and protect your personal information when you play with us.
Our commitment to your privacy
This Spinobon privacy policy explains what happens to your personal information from the moment you create an account with us. We take data protection seriously, and we want every visitor to understand exactly what we collect, why we collect it, and how we keep it safe.
We ask for personal details because account verification and identity verification are part of running a responsible, accountable site. We also use information you give us to confirm your identity, process your transactions, and apply account capabilities such as deposit limits, cooling-off periods and self exclusion when you request them.
If you would rather read about our games and offers than our data practices, our bonuses page and our faq cover those topics directly. This page stays focused on privacy and data handling alone.
What information we collect
We collect the details you provide when you register, verify your identity, deposit, withdraw or contact support. This typically includes your name, contact details, date of birth, and documents we request for identity verification and proof of address, as part of our account verification process. We also hold records of your transactions and your communications with our support team.
We do not collect more than we need to run your account, process payments and meet our verification obligations. Where we ask for proof of address or similar documents, it is so we can confirm who you are before funds move in either direction.
How we use your data
We use your personal information to open and maintain your account, to verify your identity, and to process deposits and withdrawals securely. We also use it to respond when you contact our customer support, including through live chat, and to apply the account tools you choose, such as deposit limits or self exclusion.
We never sell your personal data to third parties for marketing purposes unrelated to your account with us. Any communication we send about your account, your verification status or a request you have made comes directly from our own systems.
How we protect your information
- We store your account details behind access controls so only authorised staff can view them when handling a request such as identity verification.
- We keep records of transactions and verification documents only as long as needed to meet our obligations as an operator.
- We apply account verification steps, including proof of address checks, before releasing withdrawals, which helps prevent fraudulent use of your account.
Your choices and account controls
You are in control of several aspects of how your account operates with us. We offer deposit limits so you can set a ceiling on what you add to your balance, a cooling-off period if you want a short break, and self exclusion if you need a longer pause from play. Each of these account capabilities is available through our customer support, including 24/7 support and live chat, whenever you want to make a change.
If you want to understand how these tools fit into the wider picture of playing responsibly, our faq page answers common questions about account controls and verification in more detail. Our mobile casino page explains how account settings carry across to a phone or tablet, since the same privacy protections apply there too.
Privacy policy questions
What personal information does Spinobon collect?
We collect the details needed to open and verify your account, including your name, contact information, date of birth, and documents used for identity verification and proof of address.
Why do you ask for proof of address?
We request proof of address as part of account verification, so we can confirm your identity before processing withdrawals and protect your account from misuse.
Can I control how my account is used?
Yes. We offer account capabilities including deposit limits, cooling-off periods and self exclusion, all available through our customer support team whenever you need them.
Who can I contact about my data?
You can reach our customer support team, including 24/7 support and live chat, with any question about how your personal information is handled on your account.
Questions about your account?
Our support team is on hand around the clock to help with verification, account controls or anything else connected to your data.
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